Privacy Policy

We collect personal information that you voluntarily provide when using our services, including:

• Full name, email address, and phone number for account creation and communication

• Design files (logos, artwork, embroidery patterns) submitted for digitizing services

• Payment information processed securely through our third-party payment processors

• Usage data such as browser type, device information, and pages visited to improve our platform

Your information is used exclusively to deliver and improve our services:

• Processing digitizing orders and delivering completed design files

• Communicating about orders, revisions, and project status updates

• Improving our services, website functionality, and user experience

• Sending occasional updates about new services, promotions, or industry news (you can unsubscribe at any time)

We take the security of your design files seriously:

• All design files are stored on encrypted servers with AES-256 encryption at rest

• Files are transmitted using TLS 1.3 encryption during upload and download

• Completed project files are automatically deleted after 90 days unless you request retention

• Access to design files is restricted to authorized team members only on a need-to-know basis

We value your privacy and adhere to strict data sharing practices:

• We do not sell, rent, or trade your personal information to third parties

• Data is shared only with payment processors to complete financial transactions

• Delivery partners receive necessary shipping information to fulfill orders

• We may disclose information when required by law or to protect our legal rights

Our website uses cookies to enhance your browsing experience:

• Essential cookies are required for basic website functionality and security

• Analytics cookies (Google Analytics) help us understand how visitors interact with our site

• We do not use third-party advertising cookies or sell browsing data to advertisers

• You can manage cookie preferences through your browser settings

You have full control over your personal data:

• Access your personal data and request a copy at any time

• Correct inaccurate or incomplete information in your profile

• Request deletion of your personal data and design files

• Unsubscribe from marketing communications using the link in any email

• We comply with GDPR, CCPA, and other applicable data protection regulations

Our services are designed for professional and adult use:

• Our services are not directed to individuals under the age of 13

• We do not knowingly collect personal information from children under 13

• If we become aware that we have collected data from a child under 13, we will delete it promptly

We may update this Privacy Policy from time to time:

• Material changes will be communicated via email to registered users

• The "Last Updated" date at the top of this page reflects the most recent revision

• Continued use of our services after changes constitutes acceptance of the updated policy